Your pet’s well-being & safety is very important to us here at Meg’s Paw Spa. We will make every effort possible to make your pet’s grooming experience a safe and comfortable visit. Safety comes first during the grooming process, people and pets combined. For that reason, we have policies and procedures in place that we require all of our clients to read and understand.

Grooming Procedures

Please drop your pets off on time & notify us of any time limitations, questions, or concerns you may have regarding the grooming process. We require 2-3 hours for all grooming services excluding 15-minute nail trims. We will text or call when your pet is finished. We ask you please do not interrupt the groomer during the grooming process for the safety of your pet. Most pets get very excited to see you arrive and no longer cooperate once you are in sight. It puts your pet at a higher risk of an accident and it makes the grooming process take longer overall. If you arrive early before notification that your pet is done the groomer has the right to end your grooming session before completion and you will be charged the full grooming price. We groom with patience and love so if your pet needs a break from the grooming process, we will do so which may result in a longer spa day.

Health or Medical Problems

Grooming has the ability to expose hidden medical problems or aggravate current ones. This can happen during or after grooming. Groomers will inform owners of any issues exposed during the grooming session. Medical expenses for vet care will be covered by the pet’s owner.

Accidents

While accidents are rare, there is always a risk while working with pets and grooming tools. Our tools are sharp and although we use extreme caution in all situations, possible risks including nicks, cuts, scratches can occur. In most cases, this is when a pet is wiggling around. In the circumstance that an accident does occur, we will notify you of the accident. Medical expenses for vet care will be covered by the pet’s owner.

Medical Emergencies

This release gives Meg’s Paw Spa full authorization to seek medical treatment from the nearest vet in the case of any medical emergencies while in our care. Medical expenses for vet care will be covered by the pet’s owner.

Dangerous / Aggressive Animals & Refusal of Service

Meg’s Paw Spa holds the right to refuse services at any point during the grooming process. If your pet becomes too stressed or becomes dangerous to groom, we will stop grooming services immediately. Our main focus is to keep pets and groomers safe. The client will be charged a grooming fee at the groomer’s discretion.

Allergic Reactions

Meg’s Paw Spa takes great care in researching and providing the best products on the market for your fur babies skin and coat health. We always consult with owners at drop off to any new/pre-existing health conditions that would determine specific product use. If a reaction does occur, please make sure to let us know within 24 hours from your visit. Medical expenses for vet care will be covered by the pet’s owner.

Matted Pet’s — Humanity Over Vanity

Pets with severely matted coats require a significant amount of extra attention. Mats cause the coat to grow tight and pull on/damage the skin. It can restrict blood flow and be a breeding ground for parasites unseen to the naked eye. Meg’s Paw Spa will not cause unnecessary stress to your pup by trying to “de-mat” them. Severe matting can only be humanely removed by shaving the pet. Removing a severely matted coat holds its own list of potential issues including nicks, cuts, scrapes, hematomas, etc. Moisture can be trapped under matting as well revealing an abundance of skin problems. In some severe cases, pets can even exhibit behavioural changes after removal. Prevention is the best defense against matting, regular appointments every 6-8 weeks is recommended. If your pet needs to be shaved due to extreme matting by agreeing to these policies you acknowledge the risks associated with this process. There will be an additional fee for severe matting – it is a time-consuming process and causes extra wear and tear on grooming equipment.

Cancellations / Rescheduling

Please provide a minimum of 24-hour cancellation/rescheduling notice. Failure to do so will result in a $50 per appointment fee. No shows or cancellations on the day of your appointment will be charged 100% of the grooming service. We do understand that “life happens” and all fees will be at groomer’s discretion to the circumstances.

Late Arrival

Late arrival is considered more than 15 minutes after your scheduled appointment time. We make it a priority to best serve all our clients. Putting the groomers behind affects all consequent appointments for the day. Late arrivals are up to the groomer’s discretion on whether or not you will still be serviced that day. There will be a fee of $15 for tardiness. If your appointment has to be canceled due to late arrival you will be subject to the policy above.

Late Pickup

Pets that are at the salon beyond the groomer’s stated end time for that day will be charged a daycare fee of $15 for every half hour they wait.

Payment

Payment is due at time of pickup via cash or e-transfer.

Satisfaction

Your satisfaction is important to us. If there is anything you are unhappy with and would like to have adjusted, please let us know at time of pickup. We will be more than happy to make any adjustments you’d like. You will have a 24-hour window to let us know if there’s any adjustments that need to be made. Beyond that, all return visits will be treated as a new appointment and will be charged accordingly. We do not offer refunds of services.

Contact

For any questions or changing of appointments, please give us a call at

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